What is Business Energy Claims?

A Business Energy Claim refers to the process where businesses seek compensation for being overcharged or mis-sold energy contracts by suppliers or brokers. This can include a variety of issues such as receiving incorrect rates, not learning about commissions included in the price, or entering into unfair contracts. The claims process aims to rectify these issues by securing a refund or compensation for the affected businesses.

Why is Business Energy Claims Useful?

  • Financial Recovery: It enables businesses to reclaim funds unjustly paid, improving their financial health.
  • Market Fairness: It holds suppliers and brokers accountable, encouraging fair practices in the energy market.
  • Awareness: It informs businesses about their rights and the need for transparency in energy contracts.
  • Precedent Setting: It can establish precedents for other businesses, potentially leading to broader industry reforms.

How Did Business Energy Claims Come About?

The initiative for business energy claims has emerged from the growing awareness of unfair practices within the energy market. Over the years, businesses have reported numerous instances of overcharging and deceptive practices by energy brokers and suppliers. Regulatory bodies and consumer rights organizations have underscored the need for more transparency and fairness, leading to the creation of mechanisms for businesses to challenge and claim compensation for unfair energy charges.

Eligibility for Business Energy Claims

A business may be eligible for an energy claim if it has:

  • Been Mis-sold an Energy Contract: This includes not knowing about hidden fees or commissions.
  • Been Overcharged: This includes paying rates higher than agreed upon or market rates due to supplier error or deceit.
  • Experienced Contractual Irregularities: This includes entering into unfair terms or auto-renewals without consent.

Making a Business Energy Claim

To make a claim, businesses should:

  • Review Contracts and Bills: Identify discrepancies or terms that were not clearly communicated.
  • Gather Evidence: Collect all relevant documents, including contracts, correspondence, and bills.
  • Consult with Experts: Get advice from legal experts or claims management services to understand the claim’s strength.
  • Contact a Claims Management Service: Services like MyClaimsCentre specialize in managing the claims process. They can evaluate the claim, gather necessary documentation, and represent the business in negotiations or legal proceedings.

MyClaimsCentre as a Claims Management Service

MyClaimsCentre assists businesses in making energy claims by:

  • Providing Expertise: They understand the energy market and legal requirements for making claims.
  • Evaluating Cases: They assess the details of a case to determine the likelihood of a successful claim.
  • Handling Documentation: They manage all the paperwork and evidence required to support the claim.
  • Representing Businesses: They negotiate with suppliers or brokers on behalf of the business and, if necessary, represent the business in legal actions.

Businesses considering making an energy claim can reach out to MyClaimsCentre to begin the process. They will typically start with a consultation to discuss the case’s specifics and determine the best course of action. If they deem a claim viable, MyClaimsCentre will guide the business through every step, from the initial filing to the resolution of the claim.


1. What Constitutes Energy Mis-selling to Businesses?

Energy mis-selling to businesses can occur in various forms, including:

Undisclosed Commissions: If an energy broker does not disclose the commission they are receiving from an energy supplier, it can be considered mis-selling.

Hidden Charges: Fees or charges not clearly stated in the contract or explained to the business can be grounds for a claim.

Overcharging: Charging above the market rate without justification or due to a deliberate error.

Misrepresentation: Providing false information about the cost savings, benefits, or terms of an energy contract.

Complex Contracts: Deliberately using complex contract terms that obscure charges or conditions.

2. How Long Does a Business Energy Claim Take?

The timeline for a business energy claim can vary widely based on several factors:

Complexity of the Case: More complex cases with a lot of evidence to review can take longer.

Response of the Energy Company: If the energy company or broker is cooperative, the process may be quicker.

Legal Proceedings: If the claim goes to court, it can take several months to years.

Settlement Negotiations: The time it takes to reach a settlement can also vary.

On average, claims can take anywhere from a few months to a couple of years.

3. What Are the Common Issues with Business Energy Contracts?

Common issues include:

Automatic Renewals: Contracts that automatically renew without explicit consent.

Excessive Termination Fees: High fees for ending a contract early.

Inflexible Terms: Contracts that do not allow for changes in business circumstances.

Lack of Clarity: Contracts with terms that are not clear or are misleading.

4. Am I Eligible for a Business Energy Claim?

Eligibility for a claim generally requires that:

Mis-selling Occurred: There must be evidence of mis-selling as defined above.

Contract Within Time Limits: The mis-selling must have occurred within a time frame that is still actionable, often within the last six years.

Financial Loss: The business must have suffered a financial loss due to the mis-selling.

5. How Do Energy Brokers Make Money, and What Should Be Disclosed?

Energy brokers typically make money through:

Commissions from Suppliers: Paid as a fee per unit of energy the business consumes.

Fixed Fees: A set fee for the brokerage service provided.

Add-on Services: Additional fees for extra services like energy audits or consultancy.

Brokers should disclose all fees and commissions upfront as part of the contract.

6. What Is the Process for Filing a Business Energy Claim?

The process typically involves:

Gathering Evidence: Collecting all relevant documents, such as contracts, bills, and communications.

Seeking Expert Advice: Consulting with a legal expert or claims management service.

Filing the Claim: Submitting a formal claim to the energy supplier or broker, or, if necessary, to a court.

Negotiation or Mediation: Attempting to reach a settlement with the supplier or broker.

Legal Action: If a settlement cannot be reached, the claim may go to court.

7. Will Pursuing a Claim Affect My Current Energy Contract or Rates?

Pursuing a claim should not affect your current contract or rates unless the claim involves terminating the existing contract due to mis-selling.

8. What Evidence Is Required to Support a Business Energy Claim?

Required evidence may include:

Contracts and Terms: The original energy contract and any terms and conditions.

Billing Statements: Past billing statements showing the rates charged.

Communications: Any communication with the broker or supplier regarding the contract.

Marketing Materials: Any promotional materials or offers that were presented at the time of sale.

9. Can I Make a Claim Directly, or Do I Need a Claims Management Service Like MyClaimsCentre?

While you can make a claim directly, a claims management service like MyClaimsCentre can provide:

Expertise: Knowledge of the legal process and energy market.

Negotiation Skills: Experience in negotiating settlements.

Time Savings: Managing the claim process on your behalf.

10. What Are the Potential Outcomes of a Business Energy Claim?

Outcomes can include:

Compensation: A financial settlement to compensate for overcharges.

Contract Termination: The ability to terminate the contract without penalty.

Contract Renegotiation: A new contract with fairer terms and rates.

Legal Remedies: Court-ordered remedies if the case goes to litigation.

Business Energy Claim - My Claims Centre