FAQ My Claims Centre

My Claims Centre FAQs: Navigating the world of claims can be daunting, especially when you’re unfamiliar with the process or have specific concerns about your situation. At My Claims Centre, we understand these apprehensions and commit ourselves to provide clarity. In this blog post, we address some of the most frequently asked questions we receive, offering insights and answers to put your mind at ease.

1. What types of claims does My Claims Centre handle?

Answer: My Claims Centre specialises in a wide range of claims, from missold financial products (PCP) to business energy claims, to Plevin claims. At My Claims Centre, we understand these apprehensions and commit to delivering clarity.

2. How long does the claims process typically take?

Answer: The duration of the claims process can vary based on the complexity of the case and the specific details involved. However, our team always strives for a swift resolution, keeping clients informed at every step.

3. Are there any fees involved in the claims process?

Answer: We operate on a transparent fee structure. We discuss any potential costs upfront, ensuring no hidden surprises. Our primary goal is to make the claims process as straightforward and cost-effective as possible for our clients.

4. How do I know if I’m eligible to make a claim?

Answer: Our initial evaluation process will help determine your eligibility. By understanding the specifics of your situation and comparing them against regulatory guidelines, we can provide a clear picture of your potential claim.

5. What if my claim is rejected?

Answer: While we always strive for a successful outcome, there are instances where claims might be rejected. In such cases, we’ll provide a detailed explanation and discuss potential next steps, which could include appealing the decision or seeking alternative avenues for resolution.

6. How do you ensure my data is protected?

Answer: Data security is of paramount importance to us. We adhere to stringent data protection protocols, ensuring that your personal and financial information remains confidential and secure at all times.

7. Can I track the progress of my claim?

Answer: Absolutely! We believe in keeping our clients informed. Through our digital platforms and regular communication channels, you can track the progress of your claim in real-time.

8. What sets My Claims Centre apart from other claims management companies?

Answer: Our commitment to our clients, combined with our expertise and transparent processes, sets us apart. We prioritise building strong relationships, ensuring that every client feels valued and heard throughout the claims process.


At My Claims Centre, we dedicate ourselves to demystifying the claims process, ensuring our clients feel confident and informed at every stage. If you have further questions or concerns, our team is always here to help. Your trust is our top priority, and we commit to delivering results with integrity and expertise.