Your lender will not respond to your car finance claim until after the 25th of September. You can still submit your complaint in the meantime.

Terms and Conditions

Welcome to My Claims Centre, a trading name of Smart Family Ltd. By accessing or using our website, you agree to be bound by the following terms and conditions (“Terms of Service”). If you do not agree to these terms, please do not use our website.

  1. Our Services My Claims Centre is a claims management company regulated by the Financial Conduct Authority (FCA) in the United Kingdom. We provide claims management services to individuals who have been mis-sold financial products or services.

  2. Website Use You may only use our website for lawful purposes and in accordance with these terms of service. You agree not to use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

  3. Intellectual Property All content, design, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software on our website is the property of My Claims Centre or its content suppliers and is protected by United Kingdom and international copyright and trademark laws.

  4. Data Protection and Privacy Policy My Claims Centre is committed to protecting your personal data and adheres to all relevant data protection laws and regulations in the United Kingdom. We collect and store your personal data in accordance with our privacy policy which can be viewed on our website. By using our website, you consent to our collection and use of your personal data in accordance with this privacy policy.

  5. Refund and Cancellation Policy Our refund and cancellation policy can be found on our website. In summary, we will issue refunds for our services if the claim is not successful and we will allow for cancellation of our services within 14 days of entering into an agreement with us, provided that no work has been carried out on your claim.

  6. Claims Process To make a claim through My Claims Centre, please visit our website and complete the necessary documentation and information required. Once received, our team will review your claim and contact you to discuss the next steps.

  7. Dispute Resolution If you have a complaint or dispute regarding our services, please contact us at We will investigate and attempt to resolve any complaints or disputes in a timely and amicable manner.

  8. Limitations of Liability My Claims Centre will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

  9. Governing Law These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

  10. Changes to Terms of Service My Claims Centre reserves the right to make changes to these terms of service at any time and without notice. By continuing to use our website, you agree to be bound by the current version of these terms of service.

  11. Use of Website by Minors Our website is not intended for use by minors under the age of 18. By using our website, you confirm that you are over 18 years of age.

  12. Contact Us If you have any questions or concerns regarding these terms of service, please contact us at

By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these terms of service.